Terms of service

Terms of Service – Velevia

OVERVIEW

This website is operated by Velevia. Throughout the site, the terms “we”, “us” and “our” refer to Velevia. By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms of Service.

Please read these Terms carefully before accessing or using our website.

ONLINE STORE TERMS

You must be at least the age of majority in your state or province of residence to use this site.

You may not use our products for any illegal or unauthorized purpose.

PRODUCTS & PERSONALIZATION

All Velevia products are made uniquely for each customer. By placing an order, you agree that:

- You are responsible for providing accurate personalization details (e.g., name, logo, text)
- We are not responsible for errors caused by incorrect or incomplete input
- Minor variations in engraving, color, or finish may occur due to the customization process

Because of this, certain items may be non-refundable or subject to limited refunds as outlined in our Return Policy.

ORDER PROCESSING & SHIPPING

Orders are processed within 3–5 business days, including preparation and customization.

Shipping times vary depending on location and carrier.

We are not responsible for delays caused by shipping carriers, customs, or external factors.

PRICING & PAYMENTS

All prices are listed in USD.

We reserve the right to modify pricing at any time without prior notice.

Payment must be completed before an order is processed.

ACCURACY OF INFORMATION

We strive to ensure all product descriptions and images are accurate. However:

- Colors may appear differently depending on device screens
- Product images are for illustration purposes only

We reserve the right to correct errors or inaccuracies at any time.

THIRD-PARTY SERVICES

Our store is hosted on Shopify, which provides us with the e-commerce platform to sell our products.

Payments may be processed through third-party providers (e.g., Shopify Payments, PayPal, Venmo), and are subject to their terms.

LIMITATION OF LIABILITY

To the fullest extent permitted by law, Velevia shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or services.

CHANGES TO TERMS

We reserve the right to update or modify these Terms at any time. Changes will take effect immediately upon posting on the website.

CONTACT INFORMATION

For any questions regarding these Terms, please contact:

loyalty@velevia.com