Contact information

Contact Information – Velevia

We’re here to help.

If you have any questions about your order, products, or our policies, please contact us using the information below.

📧 Email Support  
loyalty@velevia.com

We aim to respond to all inquiries within 24–48 business hours.

🕒 Support Hours  
Monday – Friday  
9:00 AM – 5:00 PM (Pacific Time)

📦 Order Support  
For questions regarding your order, please include:
- Your order number
- A brief description of your request
- Photos (if reporting an issue)

This helps us assist you faster.

🔁 Returns & Issues  
For return requests, damaged items, or incorrect orders, please contact us at the email above.  
Please refer to our Return & Refund Policy for full details.

We are committed to providing a smooth and reliable experience for every customer.