Refund policy

At Velevia, every product is made uniquely for you. Because of this, our return policy is designed to balance fairness and product customization.

⏱ Return Window
We accept return or replacement requests within 30 days of delivery.

📩 How to Request
To start a return or report an issue, please contact us at:
loyalty@velevia.com

Include:
- Your order number
- Description of the issue
- Photos (if applicable)

✅ Eligible Cases

1. Defective or Damaged Items
If your item arrives damaged or defective:
- We will provide a free replacement or full refund
- No return required in most cases

2. Wrong Item Received
If you received the wrong product:
- We will correct the issue at no cost
- Replacement or refund will be offered

⚠️ Change of Mind / Non-Defective Returns

Because each product is personalized:

- Returns are accepted upon request within 30 days
- A 40% customization service fee will be deducted from the refund
- Original shipping costs are non-refundable
- Customer may be responsible for return shipping

🚫 Non-Returnable Items

- Heavily customized or personalized items may not be eligible for return unless defective
- Items that have been used or damaged after delivery

📦 Refund Processing

- Refunds are issued to the original payment method
- Processing time: 5–10 business days after approval

If you have any questions, we’re here to help:
loyalty@velevia.com